Deputy Store Manager | St Peters Village Food Store

Job Role

Do you want to be part of something different, unique, meaningful, giving you a real sense of purpose, pride and belonging, then come and join the Co-operative Society, were Co-operation, Openness, Passion, Empowerment and Recognition are our values and our People are at the heart of our stores. 

We are looking for a full time Deputy Store Manager to join our Team. 

The role:

• To maximise sales and profitability by providing excellent customer service through 
  effective team leadership. Cover Store Manager in their absence
• To successfully implement the retail operations strategic plan whilst being fully responsible and accountable for successfully operating a Food Store.  Ensuring great customer service is consistently provided as we well as managing the financial performance of the store and working to achieve all budget requirements, and all people management requirements.  
• To lead, inspire and develop your team, spending time on the shop floor, making 
  sure that each and every colleague and customer is valued. To maximise sales and 
  profitability by providing excellent customer service through effective team 
  leadership.

Main Areas of Responsibility:

•        Effectively lead, engage, and develop a team
•     Effectively develop and execute excellent customer service
•     Oversee and assist in the control of all operating costs
•     Working with Store Manager to effectively grow profits
•     Responsible  
•       Responsible for legal compliance and maintaining due diligence – Food Safety and Health and             Safety.
•    Demonstrate the Society Aims, Values and the Management Charter.

Principal Responsibilities

1. Embed the culture and values of the Society within the relevant stores, and encourage all colleagues to attain the highest possible standards
2. Encourage a culture that empowers colleagues to do the right thing for customers,
3. Be a role model so that every colleague knows who you are and what you stand for,
4. Know how to be at your best and inspire confidence in those around you, 
5. Promote engagement through reward and recognition incentives,
6. Develop improved colleague and store communications that assist in improving colleague engagement

Operational Management

1.  Lead, engage and develop your team each in order that they may optimise their contribution to the business,
2.  Earn customers’ loyalty through the quality of the products and services,
3. Make sure colleagues have the tools, training and confidence to do their jobs,
4. Have a strong plan in place and equip your team for all trade activities, events and promotions
5. To identify and implement the correct managerial and staffing structure to provide optimum levels of customer service
6. To recruit, train and develop the store team
7. To agree and implement business and training priorities
8. Application of the Society’s absence policy, ensuring that all staff receives a return to work interview
   

Operational Management

1. Support the store business plan
2. Achieve the targets of sales ,waste, costs and Net Surplus,
3. Protect the Society through effective due diligence procedures and compliance monitoring,
4. Maintain a high standard of store presentation, through effective use of the daily store walks,
5. Achieve the agreed leakage target and delivery of the store Stock loss action plan
6. Implement effective stock management controls and disciplines, to deliver outstanding availability.
7. Protect employees and customers by providing a safe and clean store environment.
8. To open and close the premises and ensure the site is secure
9. To deliver excellent customer service, ensure the team deliver the highest standards of customer care
10. To actively seek sales opportunities to increase sales in the store, and agree implementation of initiatives with 
    operations management
11. To maintain a high standard of store presentation, through effective use of the daily store walks
12. To achieve the agreed leakage target and ensure that all administration in the store is completed on time and 
    queries are resolved
13. To follow the appropriate store stock and order procedures
14. To ensure the society’s marketing policies are implemented through the effective implementation of 
    promotion campaigns and planograms
15. To attend the store when required out of hours for emergencies
16. To oversee the personnel costs ensuring they are within budget
17. Ensure that the store complies with the age restricted and fuel dispensing/ receipt policy
    

Membership / Community Relations

1. Act generally always to protect and develop the image of the Society; develop and support community activities, charitable projects, environmental initiatives, and local suppliers accordingly. To implement, administer and develop the Society’s policy on charity involvement, sponsorship, and environmental initiatives. 

Skills, Knowledge and Experience

1. 4 years+ Retail experience
2. Minimum Level 5 CMI qualification
3. Ability to lead, engage and develop a team
4. Ability to help identify and maximise sales opportunities
5. Develop and execute excellent customer service
6. Ability to assist in profit growth
7. Ability to communicate/ liaise effectively with Manager 
8. Knowledge of retail statutory legislation
9. Ability to oversee costs, e.g. leakage, waste, people budget

Competencies and Behaviours

Demonstration of these key leadership behaviours is required: 

Technical Skills - Customer service - IT and numerical skills - Financial Management  - Problem solving - Stock control - Legal compliance - Planning and organising - Analytical -  Co-operative values - Results oriented and target driven. - Time Management - Proactive - Prioritisation

People Management - Adaptability - Motivational - Engagement - Coaching - Communication - Collaboration -  Consistency - Recognition - Openness - Change agent - Empathy

Leadership - Delegation - Talent management - Focused on results -  Change management - Flexible in approach and style - Passionate - Empowerment - Co-operation - Resilience - Productive - Self-Awareness - Assertive.

 

In turn we offer:

1. Competitive Salary
2. 10% staff discount across all food, non-food, online grocery, fuel and pharmacy
3. Ad hoc staff 20% double discount weekends throughout the year
4. Secondary staff discount card holder
5. Discretionary bonus
6. Pension Scheme 
7. 24-hr access to free health and wellbeing support 
8. Generous holiday allowance

 

Interested? Ready to join us?

To apply, please click the 'Apply Now' button below.

For further information, please contact our HR team on 01534 879822 or to email please click here

We are committed to creating an inclusive and supportive recruitment experience. If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.

 

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